MacVoid
Support
Last updated: August 12, 2026
Most things fix themselves. If yours doesn't, here's where to look, and how to reach us.
First, a backup
Before clearing anything with any cleaner, make a Time Machine backup. It takes minutes and makes every cleanup decision stress-free.
The app won't open
On Apple Silicon, right-click the app and choose Open the first time. If macOS still blocks it, check System Settings → Privacy & Security for the "Open Anyway" prompt.
Scan finds nothing
On a healthy Mac that's already been cleaned, that's a good thing. MacVoid reports what's actually there. It doesn't inflate numbers to sell you a subscription.
Something was deleted that I needed
MacVoid only clears files that are safe to remove (caches, logs, leftover packages), and it moves everything to Trash first so you can restore it. Check Trash. If it's gone, restore from your Time Machine backup.
Contact us
Email support@macvoid.com with your macOS version and a description of the problem. We answer within two business days, and we don't have a bot in front of you.